Delivery Policy

In-stock items are dispatched the next working day by courier.

1) Dispatch Times

Where items are listed as in stock, orders are typically dispatched the next working day (Monday–Friday, excluding bank holidays).

2) Delivery Method

Orders are sent via professional courier services. Delivery times may vary depending on location and courier schedules.

While we aim for prompt delivery, we are not responsible for courier delays once items have been dispatched.

3) Delivery Responsibility

Customers must ensure accurate delivery details are provided.
Someone must be available to receive and inspect the delivery.
Any visible damage must be reported within 24 hours of delivery.

4) Assembly Requirement

Important: E-moto bikes and certain items are delivered unassembled. Professional mechanic assembly is required.

Products must be assembled and checked by a competent bicycle or motorcycle mechanic before use. This is clearly stated in our Terms & Conditions.

5) Risk & Liability

Responsibility for the goods transfers to the customer upon confirmed delivery. Any issues must be reported within 24 hours of Receipt. Photos of damage must be reported to our contact email address.

6) Contact

For delivery queries contact:
Email: sales@directemoto.co.uk