We keep support direct and practical. When you contact us, you're speaking with people who understand the bikes, the parts, and the platform — not a call centre.

We stand behind the products we supply and aim to keep support straightforward and transparent. The following terms explain how warranty coverage works and what is required to keep your bike eligible.

This warranty is provided by Enzo Ride Co LTD. It applies to purchases delivered within the United Kingdom.

This warranty is given in addition to your legal rights as a consumer and does not affect them. Nothing in these terms limits or excludes your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

All warranty claims are handled through our claim process so they can be assessed quickly and accurately.

All DIRECT EMOTO bikes are supplied with a 6-month parts-only warranty from the date of delivery, covering manufacturing defects in supplied components.

Because these bikes are supplied for customer assembly, the remedy under this warranty is the supply of a replacement part. It does not include labour, fitting time, diagnostic time, transport, or third-party workshop costs.

This voluntary warranty applies to the original purchaser and is not transferable. Bikes used for rental, fleet, hire, training, or other commercial purposes are not covered by it.

Bikes are supplied partially assembled. Final assembly must be completed by a qualified motorcycle mechanic before the bike is ridden. This is stated on every product page before purchase, and the cost of assembly is the customer's responsibility.

We strongly recommend retaining your assembly invoice and PDI (Pre-Delivery Inspection) record. Where a fault could plausibly have been caused by incorrect assembly or setup, we may ask to see these records as part of assessing the claim.

Faults caused by incorrect assembly, incorrect adjustment, or failure to complete a pre-ride inspection are not defects in the goods and are not covered.

If a problem occurs, stop riding the bike and contact us before using it further. Continuing to ride a bike with a known fault is likely to cause further damage, and any consequential damage will not be covered.

Submit your claim to sales@directemoto.co.uk with:

• proof of purchase
• clear photographs or video of the issue
• a description of the fault and when it appeared
• your PDI / assembly record where applicable
• approximate hours or distance ridden since delivery

We may request the return of the affected component for technical inspection before confirming replacement. Where a component is returned and found not to be defective, or the fault is found to arise from an excluded cause, we may charge reasonable inspection and return carriage costs.

Genuine manufacturing defects in original supplied parts, under normal intended use, correct assembly, and correct maintenance. Where a claim is approved, a replacement part will be supplied. Fitting remains the owner's responsibility.

The warranty does not cover issues arising from:

• incorrect assembly, adjustment, or setup
• failure to carry out routine maintenance, checks, or servicing
• use of non-approved or non-original parts
• performance modifications, tuning, controller changes, or de-restriction
• crash, impact, drop, or fall damage
• misuse, abusive riding, jumping, or stunt riding
• competition, organised racing, or track-day use
• overloading beyond the stated maximum rider weight
• riding by a rider outside the stated size or weight range
• water ingress caused by pressure washing, immersion, or improper storage
• incorrect charging, use of a non-supplied charger, or storage at extremes of temperature
• battery capacity loss through normal cycling and age
• corrosion arising from storage in damp or unheated conditions
• transport damage reported outside the delivery inspection window
• any fault on a bike that has continued to be ridden after the fault appeared

Normal wear items are excluded, including chains, sprockets, brake pads, brake discs, tyres, inner tubes, bearings, bushings, cables, levers, grips, plastics, decals, and fasteners.

Owners are responsible for correct mechanical assembly by a qualified mechanic, pre-ride checks, routine servicing, chain tension and lubrication, correct charging practice, and stopping use immediately if a fault develops.

Riders must wear appropriate protective equipment. These are powered off-road machines and must be ridden with due care by a rider of suitable size, weight and ability.

Enzo Ride Co bikes are designed for off-road and private land use unless explicitly stated otherwise. They are not road legal in the UK and must not be used on public roads, pavements, cycle paths, or bridleways.

Use in competition, stunt riding, or other high-stress environments places loads beyond intended operating conditions and is not covered.

Please inspect your delivery on arrival. Photograph any visible damage to the packaging or bike and report it to us within 48 hours with photographs, so it can be raised with the carrier while a claim remains possible.

If you change your mind, you may cancel within 14 days of delivery and return the bike to us within a further 14 days.

Return postage and insurance are at your cost. We recommend a tracked, insured pallet or courier service, as the bike remains your responsibility until it reaches us in full.

You may inspect the bike as you would in a shop. However, once a bike has been assembled, ridden, or otherwise used, it can no longer be sold as new. Where a returned bike shows signs of assembly or use, we will deduct from your refund an amount reflecting the reduction in its value. This is assessed on the actual condition of the bike on return and may be substantial on a bike that has been ridden.

Bikes returned without their original packaging, or with packaging damaged such that the bike cannot be safely re-shipped, will also carry a deduction reflecting that loss.

Refunds are issued within 14 days of the bike reaching us, or of proof of return, whichever is sooner.

If your bike is faulty on delivery, you may reject it within 30 days for a full refund, and we will cover the return cost. After 30 days, the remedies set out in this warranty apply, alongside your statutory rights.

We may request the return of a failed component for technical inspection before confirming replacement. This ensures faults are correctly identified and improves long-term product reliability.

All mechanical products require correct setup and responsible use. Our liability under this voluntary warranty is limited to the supply of replacement parts. Indirect or consequential losses, including loss of use, event entry costs, or transport costs, are not covered.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded. Your statutory rights as a consumer are unaffected.